Team Inbox Software
Who has it? Answered. Always.
A team inbox is not about reading together, it is about working together: knowing who owns each conversation, what was promised, and what happens next. Spun brings that discipline to the WhatsApp number your business runs on.
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"Did anyone reply to her?"
The daily question in every team without an inbox. Nobody knows without scrolling someone else's phone.
Handovers lose the plot
A colleague covers your customers for a day and has no idea what was already agreed.
No manager view
There is no way to see open versus answered, who is overloaded, or where chats are going stale.
Work hides inside chats
Tasks agreed in conversations evaporate because the chat is not connected to any follow-up system.
Inbox plus workflow, not inbox alone
The difference between reading messages together and working them as a team is workflow: ownership, state, notes and follow-ups. In Spun, every chat can carry an assignee, labels that act as pipeline stages, and tasks with reminders, so "the inbox" and "the to-do list" stop being two different places.
For sales teams there is a kanban view where cards are contacts and columns are your labels; for support teams the same labels work as queues. One inbox, both workflows.
Built for teams that answer together
One queue, clear owners
Every conversation shows who owns it. Claim a chat or assign it; nobody double-replies.
Labels as workflow
New, Qualified, Waiting on customer, Resolved: your labels, your process, visible to everyone.
AI summaries for handover
A long thread becomes a three-line summary, so the next person starts informed, not archaeological.
Tasks and reminders
Turn a promise made in chat into a task with a due date, reminded in-app, by push or by email.
Roles and permissions
Owners, managers and members see exactly what their role allows, down to specific conversations.
After-hours autoreplies
Chat flows handle the routine questions when the team is offline, and hand off to a human cleanly.
Up and running in an afternoon
Connect and invite
QR-connect your existing number, invite unlimited teammates, each with their own login.
Define your lanes
Create the labels that mirror how your team works; they double as pipeline stages and queues.
Assign and answer
Chats get owners, promises get tasks, managers get visibility. The question "who has it?" retires.
Frequently asked questions
What is team inbox software?
A shared workspace where a team receives, assigns and answers customer messages together, with visible ownership and one history per customer. Spun is a team inbox for WhatsApp, working on your existing number.
How is a team inbox different from a shared inbox?
The terms overlap; in practice "team inbox" emphasises workflow: assignment, internal notes, statuses and accountability on top of shared reading. Spun does both, plus tasks and a kanban pipeline.
Can I see which agent replied to a customer?
Yes. Every conversation shows its assignee, and the history shows what was sent while the team worked it.
Does adding agents cost extra?
No. Spun plans are flat, $49 to $200 per month, with unlimited team members on every plan.
Where does this data actually live?
Your organisation is homed on one data cell - new organisations are created on the EU cell in Nuremberg, Germany - and isolated from every other organisation by PostgreSQL row-level security. You control per-service what reaches an AI provider. Read the security overview.
Put your WhatsApp number to work
Flat pricing from $49/month, unlimited team members, free trial - on the number you already use.
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