WhatsApp Helpdesk
Support tickets, where your customers already are.
Your customers will not install a support portal, and they do not answer email. They message your WhatsApp. Spun turns that stream into a working helpdesk: queues, owners, notes and history, without asking customers to change anything.
Start Free TrialSound familiar?
Requests vanish into the scroll
A support request is a chat message; twenty minutes later it is buried, unassigned and forgotten.
No queue, no priorities
Urgent and trivial arrive in the same stream with nothing marking which is which.
Agents step on each other
Without ownership, two agents answer the same ticket while a third goes unanswered.
Ticket tools ignore WhatsApp
Classic helpdesks treat WhatsApp as an afterthought channel, priced per agent on top.
A ticketing model that fits chat
Chat support does not need heavyweight ticket IDs and portals; it needs the same guarantees delivered lightly: nothing gets lost, everything has an owner, state is visible, and history survives. In Spun, labels are your queues and statuses, assignment is your routing, internal tasks are your escalations, and the chat itself is the ticket, with its entire history attached.
AI does the drudge work: summarising a long back-and-forth before handover, drafting replies for the routine cases, and transcribing the voice notes customers insist on sending. After-hours chat flows catch the routine questions and promise a human in the morning, honestly.
Helpdesk mechanics, chat-native
Labels as queues
New, In progress, Waiting on customer, Resolved: your statuses, filterable by anyone.
Assignment and ownership
Every open conversation has exactly one responsible agent, visibly.
AI summaries
Handover without archaeology: long threads compress into three lines.
Tasks and follow-ups
Escalations and promised callbacks become tasks with reminders.
After-hours flows
Auto-replies answer the routine and set expectations when nobody is on shift.
Voice notes handled
Automatic transcription makes voice requests searchable and skimmable.
Up and running in an afternoon
Connect the support number
The WhatsApp number customers already use becomes the helpdesk intake, unchanged.
Set up your queues
Create labels for your statuses and priorities; scope agent access as needed.
Work tickets like a team
Assign, resolve, label. Managers see the queue; customers just see fast answers.
Frequently asked questions
Can I use WhatsApp as a helpdesk?
Yes. With Spun, one WhatsApp number becomes a shared support inbox with queues (labels), assignment, internal notes, tasks and full history, which covers what most teams need from a ticketing system, without customers leaving WhatsApp.
Is there a ticketing system for WhatsApp?
Spun implements ticketing the chat-native way: the conversation is the ticket, labels are its status, and the assignee is its owner. There are no ticket numbers for customers to quote, because the chat history itself is the reference.
How do agents avoid answering the same customer twice?
Assignment. A conversation with an owner is visibly taken; teammates see who has it and its status before they type.
Does it integrate with the rest of our support stack?
Conversations can log to Google Sheets, sync contacts with HubSpot natively, and reach anything else through Zapier, n8n or MCP. If you run a classic helpdesk alongside, Spun handles the WhatsApp lane cleanly.
Where does this data actually live?
Your organisation is homed on one data cell - new organisations are created on the EU cell in Nuremberg, Germany - and isolated from every other organisation by PostgreSQL row-level security. You control per-service what reaches an AI provider. Read the security overview.
Put your WhatsApp number to work
Flat pricing from $49/month, unlimited team members, free trial - on the number you already use.
Start Free Trial